IT Support

IT Support Officer – Job Description

We are seeking a hands-on IT Support Officer to provide frontline technical support across our organization. This role ensures uninterrupted operational continuity by delivering Tier 1–2 support, maintaining core IT systems, and driving rapid issue resolution for staff across multiple departments.

Key Responsibilities

• Deliver first-line and second-line technical support (hardware, software, network, user accounts).
• Troubleshoot laptops, desktops, printers, mobile devices, and conferencing systems.
• Manage user onboarding/offboarding, including accounts, permissions, and device setup.
• Support Windows/macOS environments, Office 365, and core business applications.
• Monitor and maintain IT assets, inventory, and basic documentation.
• Escalate complex incidents to senior engineers and vendors as required.
• Ensure adherence to IT policies, security standards, and data-protection practices.
• Provide proactive support to reduce downtime and enhance user experience.

Core Requirements

• 2–3 years of IT support/helpdesk experience.
• Strong troubleshooting skills across hardware, software, and networks.
• Experience with Microsoft 365, Active Directory/Azure AD, and basic networking (DNS, DHCP, VPN).
• Customer-focused mindset with strong communication and time-management skills.
• Ability to work under pressure, prioritize workloads, and deliver fast, reliable solutions.