Technical Support Specialist

Position: Technical Support Specialist - Full-time, Nicosia-based (on-site)

Sfaria Technology Ltd — Nicosia, Cyprus

Sfaria hosts business-critical applications for companies that rely on them every day. When something stops working, their business stops with it — so this role matters.

We're looking for a technical support specialist to build and run our hosted environments, and to look after the customers who depend on them.

What you'll do

• Set up new hosted environments for customers subscribing to the service — provisioning, configuration and handover
• Support customers running their business applications on our hosted infrastructure, from first contact through to resolution
• Windows Server administration — user accounts, permissions, updates, system settings
• Configure and manage Windows Firewall: IP restrictions, port management, reviewing access rules
• Microsoft Azure administration — verifying backups run correctly, basic storage management
• Manage remote desktop and application delivery environments
• Monitor server health, perform restarts and routine maintenance
• Troubleshoot server and user issues, and document how you solved them

What we're looking for

• 2+ years in IT support, system administration or a helpdesk role
• Solid grounding in Windows Server environments
• Networking fundamentals — IP addressing, ports, access rules, DNS
• Working knowledge of Microsoft Azure
• Able to explain technical things clearly to non-technical business users
• Fluent Greek and English
• Independent and willing to take ownership — you'll be the person customers rely on

Nice to have

• Experience with remote access or application delivery platforms
• Familiarity with hosted accounting or ERP applications
• Backup and cloud storage concepts
• Interest in using AI tools to improve how support works

What we offer

• €1,400 – €1,800 gross monthly. 12 salaries
• Full-time, Nicosia-based (on-site)
• A small team, direct access to decision-makers, no bureaucracy
• Real ownership of the customer relationship
• Send your CV to careers@sfaria-tech.com